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Terms & Conditions

Welcome to OUDAIN. These Terms & Conditions govern your access to and use of our website and the services provided through it. Please read them carefully before using the website or placing an order.

By accessing this website or purchasing any product, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the website.

1. Website Use

Users agree to use this website responsibly and in accordance with all applicable laws.

By using the website, you agree to:

  • Provide accurate and up-to-date information.
  • Use the website only for lawful purposes.
  • Refrain from attempting unauthorized access to the website or its systems.
  • Maintain the confidentiality of your account credentials, where applicable.

2. Products & Pricing

We strive to ensure that all product descriptions, images, and prices are accurate. However, slight variations may occur due to screen settings or the natural characteristics of genuine oud products.

All prices are displayed in the applicable currency and may or may not include taxes as indicated during checkout.

OUDAIN reserves the right to modify prices, products, or promotional offers at any time without prior notice.

3. Orders & Acceptance

Submitting an order constitutes an offer to purchase our products. Orders become binding only after they have been reviewed and confirmed by OUDAIN.

We reserve the right to cancel or reject any order for reasons including, but not limited to:

  • Product unavailability.
  • Pricing or product description errors.
  • Suspected fraudulent activity.
  • Failure to verify customer information.
  • Unsuccessful payment authorization.

If an order is cancelled after payment has been completed, the refund will be processed in accordance with our Return & Refund Policy.

4. Payment

All payments are processed through secure and trusted payment gateways.

OUDAIN does not store customers' payment card information.

Orders will only be processed after successful payment confirmation.

5. Shipping & Delivery

Orders are processed during business days, and delivery times vary depending on the shipping destination and courier service.

Customers are responsible for providing accurate shipping information. OUDAIN is not responsible for delays or losses resulting from incorrect or incomplete delivery details.

6. Returns & Exchanges

All return and exchange requests are subject to our Return & Exchange Policy.

Due to the nature of fragrance products, opened or used items cannot be returned or exchanged unless they are defective or delivered incorrectly.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand identity
  • Text
  • Images
  • Graphics
  • Designs
  • Videos
  • Trademarks

is the exclusive property of OUDAIN and may not be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

While we make every effort to ensure the accuracy and availability of our website, OUDAIN does not guarantee uninterrupted access or error-free operation.

We shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Misuse of the website.
  • Internet interruptions.
  • Shipping delays caused by third parties.
  • Events beyond our reasonable control.

9. Third-Party Links

Our website may include links to third-party websites for your convenience.

OUDAIN is not responsible for the content, services, or privacy practices of those external websites.

10. Changes to Terms

OUDAIN reserves the right to amend these Terms & Conditions at any time.

Updated terms become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the revised Terms.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through OUDAIN's official communication channels.